Shipping policy

Shipping Policy

At Prunelle, we do our best to prepare and ship your order as quickly as possible.

Orders are usually prepared within 1 to 3 business days after payment confirmation.

During periods of high demand, processing times may occasionally be slightly longer.

Estimated delivery times: 4-7 business days

Please note that delivery times are estimates and may vary depending on your local carrier or customs processing.

Shipping costs are calculated at checkout based on your delivery location.

We occasionally offer free shipping promotions on selected orders.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package in real time.

While we work with trusted shipping partners, delays may occasionally happen due to:

Prunelle cannot be held responsible for delays caused by the carrier once the package has been dispatched.

Please make sure your shipping information is correct before placing your order.

Prunelle is not responsible for packages shipped to an incorrect address provided by the customer.

If your package arrives damaged or appears lost in transit, please contact us at:

Our team will review the situation and help find the best possible solution.

If you have any questions regarding shipping or delivery, feel free to contact our support team anytime.